Frequently Asked Questions

E-cycle runs on battery which is power driven by a motor. You can ride 100% on battery power without pedalling, use a combo of battery and pedal or just pedal the classic way.

Well absolutely! There are 4 riding modes – Pedelec, Throttle, Cruise and Pedal. You can go 100% electric with Throttle at 25km/hr or Cruise at 6km/hr speed. Pedelec allows riding with electric assist and pedal when you want to sweat it out.

Well we are split between Pedelec & Throttle. Pedelec allows you to go faster and further with battery assist, and Throttle leaves you surprised with a feeling of awe. You can't shake it away!

Well 70% of us get out of home everyday for work. With the average distance of travel being not more than 15kms, e-cycles serve as a fast, green, and easy to navigate option for busy city roads.

You will save on fuel costs — ride at just 7p/km. It's a green bike with no pollution, no emissions. Riding on pedal mode can be your daily cardio exercise, and Throttle when you're in a rush.

You can ride at a top speed of 25km/hr with Throttle mode, and no limit with Pedelec. The more rigorously you pedal, the faster you go.

You can use it for office commute, fitness rides, short trips to markets or just fun rides. The electric power helps you ride with ease on all trails.

You can charge it at home — use any normal socket to plug in the charger. Every plug is a fuel point.

No, it does not require a license.

No, it does not require any registration.

In one charge on Pedelec mode, you can ride anywhere from 30–60 kms depending on your battery capacity. Perfect for daily rides.

You can ride at a top speed of 25km/hr with Throttle mode, and no bar with Pedelec. The more rigorously you pedal, the faster you go.

Only 7 paise per kilometre.

250 Watts.

It has a Lithium ion battery of 36 Volts.

We recommend 3–4 hours for 5.8AH, 4–5 hours for a 6.4AH & 6–7 hours for 11.6 AH with the original fast charger included with every Hero Lectro e-cycle.

500 charging cycles; warranty coverage is 2 years.

Just 0.25 units of electricity. Your laptop might consume more.

Simply use the On/Off button on the LED display mounted on the left handlebar.

Yes, the battery is water & dust repellent as per IP67 standards.

It's a 6061-alloy frame. Sleek and sturdy.

Maximum 100 kgs, including the weight of the bike and rider.

26, 27.5, 29 & 700C tyre sizes are available.

Common accessories like mudguards and carriers fit most of our e-cycles, and many additional accessories are available at our dealer points.

No, the efficient motors used by Hero Lectro are not regenerative. Most regenerative motors provide minimal power back to the battery while sacrificing a lot on efficiency.

You get a lifetime warranty on the frame and 2 years warranty on all electronic parts including battery, motor, controller, charger, display, sensor and throttle.

If any manufacturing defect is found in our e-cycle, we will repair or replace the part free of cost, provided the e-cycle is under warranty and the malfunction is caused by faulty material or workmanship during manufacturing.

You can register your warranty online at our warranty registration portal with just a few clicks.

You can visit our dealership where the e-cycle was purchased from. Warranty claims and queries can also be routed to +91 8929705159 or support@herolectro.com.

In the unlikely case of a breakdown, you can connect with our authorized Hero Lectro dealerships or reach us directly at +91 8929705159 or support@herolectro.com.

We are not offering any free services as of now; you can pay and avail services from the dealerships.

You should get the 1st service within 30–40 days of purchase, then follow a quarterly schedule for upkeep and fitness of your e-cycle.

Hero Lectro e-cycles are low maintenance and highly durable. They promise long hassle-free ownership, though we recommend periodic checks and services for best performance.

No. In fact Lithium-ion batteries last their full life irrespective of use, but for proper functioning the e-cycle battery must be charged at least once a month.

As a safety measure, we suggest this be done by a Hero Lectro Certified technician at an authorised dealer/service centre.

Yes, it is like a mobile phone battery and the cells inside are from Panasonic and other world-class manufacturers.

Like a normal bicycle with a regular lock. With the smart series, you can also use an RFID bike lock to avoid any tampering with electronic components.

No, but for your safety we strictly recommend that you wear one when you ride.

Inspect the wear and tear of the tyres regularly and verify tyre pressure at regular intervals. Desired air pressure range is marked on every tyre.

Any form of crack, colour change or multiple scratches in highly stressed areas like bends or joints indicate that the life of those components has been reached and they should be replaced.