Free Delivery

Hero Lectro is pleased to offer Free Delivery Service on its e-bike(s). You can expect delivery of your purchased e-bike(s) within 8 days of order confirmation from us with the following terms and conditions:

• The free delivery offer is only applicable when the order includes an e-bike
• Orders consisting only of accessories are not covered under free delivery
• Delivery time of 8 days doesn’t cover North East & Kashmir
• Hero Lectro reserves the right to end this offer anytime and modify the terms and conditions without prior notice
• In case a customer returns all or part of the purchased items, the Free Delivery Service will be terminated automatically
• Hero Lectro has the right to reschedule the delivery time as per products availability and feasibility

Cancellation Policy

Free cancellation, till the time e-bike has not been shipped. Cancellation post-dispatch of the e-bike to customer’s place is not acceptable.

Shipping Charges For Return/Exchange

• For defective/damaged/wrong items we will ship back the item at no cost to you.
• For other returns, we will initiate the pick-up with charges borne by you.
• Original shipping charges are non-refundable.

Return shipping charges should be deducted from the refund amount mentioned as below INR 999/- inclusive of GST in case of NCR, Metro & selected cities# INR 1999/- inclusive of GST for PAN India Location except NCR, Metro & Selected cities#

Exchange Policy

Exchange is applicable for manufacturing defects only according to stock availability of the product with company. The customer has to initiate exchange request within 48 hours of receiving the product. Any request for exchange of the e-bike/product shall be at the sole discretion of Hero Lectro. In case of an exchange being approved by Hero Lectro, all items must be returned in their original condition along with the following:

• Original invoice from Hero Lectro
• Picture of Frame no.
• User manual and other documents
• Accessories provided at the time of sale of the e-bike
• The original box, intact, along with the packaging as delivered.
• We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

In case desired product is not available in stock: Customer can choose alternate model, pay the shipping cost as below. Differential cost will be adjusted as per the product selected.

• Exchange shipping charges should be deducted from the refund amount mentioned as below
• INR 999/- inclusive of GST in case of NCR, Metro & selected cities#
• INR 1999/- inclusive of GST for PAN India Location except NCR, Metro & Selected cities#
• In case of non-availability of product, money shall be refunded post deducting the shipping charges as mentioned above.
• INR 999/- inclusive of GST in case of NCR, Metro & selected cities#
• INR 1999/- inclusive of GST for PAN India Location except NCR, Metro & Selected cities#

Refund Policy

REFUND: After receiving your return and inspecting the condition of the e-bike, we will process your refund. Please allow at least 15 working days from the receipt of your item to process your return. Refund is processed through respective banks thus will be credited to customer’s account as per Bank’s standard processing time. However, we will notify you by email when your refund has been initiated.

Shipment, Returns, Cancellation and Refund Policy For Only Accessories Online Order

Hero Lectro E-bikes & it’s authorized retail partners will be delivering the customer orders based on serviceability in certain areas which are serviceable by logistic partners in India only. Customer will be charged shipment charges as per rates mentioned in below table

* J&K, Sikkim and North East India delivery charges would be INR 1000/- above INR 3000/- cart value due to additional shipping charged by logistic partners. Hero Lectro E-bikes reserves the rights to cancel or refund any order if it’s received from areas which are unserviceable due to any reason beyond its control i.e. (not limited to) Natural disaster, Riots, acts of god, change in serviceability provided by logistics partners, without any prior notice. Standard shipping time for accessories is 7-10 days.

Cancellation & Refund Charges Of Accessories

Return pick up will be arranged for products which are delivered with manufacturing defects or wrong product. Customer is required to reach out to Hero Lectro customer care via email ([email protected]) or call(1800 889 2004) with photos of defective/wrong delivered product to initiate reverse pick up. Customer needs to pack the product with all tags and in box contents in original packaging for reverse pick up A replacement order will be generated for approved returns and customer will be notified about it

Cancellation

Free cancellation* (Till the time accessories has not been shipped) Cancellation post-delivery of the accessories at customer place is not acceptable. Refund is processed through respective banks thus will be credited to customer’s account as per Bank’s standard processing time.

Assembly

The E-bikes will be delivered to the customer in 95% assembled condition*. The customer needs to do following:

1. Install the pedal.
2. Correct the handle bar position and tighten it.
3. The customer needs to install any accessories (if ordered).

(The above mentioned steps can be done with the help of tools provided in the small part box, in which pedal, warranty card and instruction manual is kept).