Lectro Warranty Policy

Privacy Policy

Date of Updation

Thank you for using www.herolectro.com & HeroLectro Mobile App. We utmost respect your privacy and consider it to be a pertinent element of our business. This privacy policy statement applies to www.herolectro.com , HeroLectro Mobile Apps and its official handles only.

Privacy of Personal Information

With due respect to the privacy of its users, Hero Lectro (A division of Hero Cycles Ltd) website & Mobile App, abstains from getting personal information from users without their denotative consent. Hero Lectro (A division of Hero Cycles Ltd) does not distribute, sell or rent any personal information collected via its website & Mobile App. This is also true for personal information (email address, postal address, etc.) sent to the website & Mobile App email addresses, contact notes. Hero Lectro (A division of Hero Cycles Ltd) does not send unsolicited emails to users of its site and the personal information entered via the site's registration forms such as, feedback form, complaint form etc., is protected by security features.

Policy on Cookies

Hero Lectro (A division of Hero Cycles Ltd) website & Mobile App studies total usage data to find out how often and when site content is requested or visited. It does not use persistent cookies (text cookies) or session cookies for the purpose of tracking usage of its site. A persistent cookie, or text cookie, is a file that might contain user information. It is stored on a user's computer. Hero Lectro (A division of Hero Cycles Ltd) website & Mobile App uses session cookies (session cookies are not stored on a user's computer).

Policy on Data Deletion

This section defines our policy for responding to user requests for data deletion captured or stored by Hero Lectro website over their journey. This explains the rights of the users in relation to data deletion and the responsibilities of Hero Lectro in responding with such a request.

An individual has the right to erasure, also known as ‘the right to be forgotten’. The principle supporting this right is to enable an individual to request the removal or deletion of personal data where there is no necessary reason for its continued processing.

When can a user demand the right to erasure? Any individual user has the right to have his/her personal data removed or erased in order to prevent it’s processing in specific circumstances:

  • When the user’s personal data was processed unlawfully
  • Where the collected personal data is no longer required in context of the purpose for which it was originally collected or processed
  • When the individual resists or objects to the processing of the collected data and there are no legal grounds for the particular processing activity
  • When the individual withdraws consent
  • Where the personal data needs to be erased in order to comply with a legal obligation

What information does Hero Lectro retain? Hero Lectro website stores data of individuals in order to fulfil order and requests in connection to the website. We retain the name, e-mail address, gender, and any other necessary information shared by the user which is subsequently stored in our servers. This information is stored and used in accordance with our Privacy Policy. If the user allows, personal data (including the above, plus address, telephone number etc) may be stored in our CRM system for the purposes of contacting you regarding news, new launches and promotions related to Hero Lectro.

How can a user request data deletion? In case you want us to stop storing and processing your information collected by us, then you can send communication to [email protected]. A registered user of Hero Lectro website can also delete their data directly from ‘My Account’. For other requests, the team will act upon receiving request from the user and delete all the stored data pertaining to the specific user. This data is deleted from the system and cannot be recovered by any users or Hero Lectro employees after this point. Sufficient warning is given to the account administrator before data are permanently deleted. Data may still remain in the systems back-up files, which will be deleted periodically. We undertake to perform the deletion within 45 working days and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.


Online Surveys

For better understanding the needs and profile of our visitors, we conduct on-line surveys. When we conduct the survey, we will try to let the user know how we shall use said information at the time of collecting information from the user on the Internet. However the same is not obligatory on our part. The user recognizes and understands that there is no compulsion on their part to provide us with their personal information and all personal information provided by them to us is with their full consent, own will and desire to provide such personal information. They also understand that we are under no obligation to verify the source from which the personal information about them is provided to us and is deemed to be provided by them.

Links to other Websites

Hero Lectro (A division of Hero Cycles Ltd) website& Mobile App may contain links to other sites and we try to link only those sites that share our high standards and respect for privacy. We are not responsible for the content or the privacy practices used by other sites.

Changes to the “Privacy Statement”

With effect from the future, Hero Lectro (A division of Hero Cycles Ltd) reserves the right to change this privacy statement from time to time. When we do, we will also revise the "Date of Updation" date at the top of this privacy statement. For material changes to this privacy statement, we will notify placing a notice on this Web Site & Mobile App.


Hero Lectro (A division of Hero Cycles Ltd) endeavours to take reasonable and appropriate measures to protect your personal information from unauthorized access or disclosure. However, we do not warrant or represent that your personal information is completely safe from hackers and other security threats.

For Facebook & Twitter

The contents on the Facebook/Twitter page/account are for general reference purposes and do not constitute any binding commitment or the specifically endorsed views of Hero Lectro (A division of Hero Cycles Ltd) (Company). The views expressed by other persons, followers and 3rd parties on this page are individual opinions and the Company does not take responsibility for the same.

Any views, advice and tips rendered on the page are free of cost based upon general experience and need not specifically meet all the requirements of any person, visitor. The views expressed are general in nature and require no kind of fees or payment. The Company and its operations including the contents of the page are subject to laws of the Republic of India and related regulations. The conditions of use and all other 'Facebook' / 'Twitter' Terms and Conditions continue to apply in addition to the above. All content posted by the Company including but not limited to the software, programming code, media relating to the Page, Promotion-related communications, etc. are protected by the applicable proprietary laws such as copyright law, trademark law, patent law and competition.

The Company exclusively reserves the right to change or modify the applicable terms and conditions without prior notice.

This page is in not endorsed or sponsored or administered by, or associated with, Facebook / Twitter.

The Company reserves the right to use information received from any user or 3rd party on the page for its own purposes including but not limited to brand communication & product development.

Any personal information shared with the Company on the page of the Company, whether public or private, shall not be sold, exchanged, transferred, or given to any other Company however the Company shall have the right to make reference & use of the information for its own purposes only. All disclosures would be deemed to have given the Company the voluntary rights of use by the Company for its own purposes.

The Company shall maintain suitable security measures for the safety of personal information and other disclosures when any 3rd person enters, submits, or accesses personal information.

All disclosures & measures required/necessitated under law, for enforcement of page policies, for protect Company's interest or others rights, property, or for safety purposes will be taken by the Company unilaterally without any obligation towards intimation or information to the 3rd persons or parties.

The page, page code, and any and all copyrights, trademarks, service marks, trade names and all other intellectual property or material or property rights herein are proprietary to the Company and are owned by the Company and/or its licensors and content providers, and are protected by applicable domestic and international intellectual property laws. The depiction of such proprietary content does not permit or allow any user or person (whatsoever) to make any use of the same without prior written permission of the Company in any manner or reference or context.

Limitation of Liability under No Circumstance, including, but not limited to, negligence, shall the Company be liable for any indirect, special, exemplary, or consequential damages that result from the use of, or the inability to use, including but not limited to the information, materials on the page, page content, page code, user services or the software. While the Company shall take reasonable precautions against security breaches, no webpage or internet transmission is completely secure, and as such, the Company shall not be liable for any indirect, special, exemplary, or consequential damages that may result from unauthorized access, hacking, data loss, or other breaches that may occur.

All disputes, if any, shall be subject to the exclusive jurisdiction of Courts in Ludhiana, India only.

By accessing the page of the Company, the users, persons and 3rd parties agree and undertake to act responsibly and cause no harm, loss or damage to the Company. In the event that the Company incurs any loss, harm or damage then the company shall be in right to take appropriate steps to identify the person(s) involved and seek indemnity and compensation for all loss, claim, demand, damage, costs, charges (including legal fees and charges) or prejudice that may be caused to the Company on account of misuse of the page and the consequent affect upon the Company.

For any contests or promotions, the decision of the Company and the terms and conditions of the specific contest/promotion shall be binding on all participants. The Company shall not entertain any grievance or concerns in this regards and the decision of the Company (as resolved under applicable terms and conditions) shall be final and binding.

Acceptance or participation in the contest, promotions or other features on the page will constitutes permission to the Company to use the name, relevant details and/or photographs and/or likeness for purposes of publicity, advertising and/or trade without any claim for compensation or notice.

Any participant or user or 3rd party who is suspected of any illegal act such as hacking, etc would immediately dealt with by the Company in the manner as deemed suitable by the Company.

The Company is not making any warranties of any kind whatsoever whether express or implied, on this page with regards meeting of the 3rd party requirements or aspirations, timeliness, security, uninterrupted-ness, error-free, the results or reliability, or the delivery, quality, quantity, merchantability, fitness for use or non-infringement in respect of any goods, services, emoluments, benefits or awards acquired or obtained through the page or any transactions effected through the page.

Log & Ride Data

When you use our E-bike and mobile app if there is an error in the App, we collect data and information (through third party products) on your phone, called Log Data. This Log Data may include information such as, device name, operating system version, the app configuration while you are using our service, the time and date when you use our service, the duration, sms, location and other ride statistics.

The device information about the computer, browser, mobile device or any other device that you use to access the App. This information may include, geolocation, unique device identifiers, type of browser, language, and other transactional information.

When you use the App, a third party server or we might collect information about your use of the App, including GPS and Bluetooth. Device information about the Hero Lectro, including time stamps and battery status.

Additional log files such as time of access, date of access, software crash reports, session identification number, access times, and referring App addresses.

Other information regarding your use of the App.

Collection of Your Address/Location Information.

Copyright @Hero Lectro (A division of Hero Cycles Ltd) , All Rights Reserved